Kathmandu – The Ministry of Health and Population has announced that it has strengthened its mechanisms to receive and investigate complaints regarding problems, delays, or inappropriate activities observed in service delivery.

According to the ministry, if employees do not perform their assigned duties, if there are delays in services, or if other improper actions create difficulties for citizens, grievances can be lodged immediately. For this, a helpline number (1115), WhatsApp voice number (9851255821), and email (info@mohp.gov.np) have been made available. Likewise, arrangements have also been made to submit complaints and feedback through the ministry’s spokesperson and information officer.

Prioritizing transparency, accountability, and service improvement in the health sector, the ministry has stated that it will implement this system effectively.

According to the secretariat, all complaints received through the grievance management system will be forwarded to the concerned body, and necessary actions will be taken.